General
Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke inside can expect a fine of € 150, -. Smoking is allowed outside the hotel.
Are pets allowed?
Pets are not allowed in the entire hotel.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. There are also vending machines in the hallway with various snacks and drinks.
I forgot something. What should I do?
All items found at Inntel Hotels Amsterdam Zaandam are kept at the website of iLost.co. If you can’t find your item, please contact our reception team.
Can I buy a gift card from Inntel Hotels?
It’s possible to buy a gift card from Inntel Hotels and select an amount of your choice.
I have a gift card. How can I make a reservation?
You can redeem a gift card by contacting the reservations department of the desired hotel. You can reach them by phone or e-mail reservationszaandam@inntelhotels.nl.
Unfortunately, it is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be redeemed for cash.
- The gift card must be presented physically as a means of payment.
- The gift card can be used as a means of payment for overnight stays and restaurant expenses at the hotel.
- A gift card has a minimum value of €50.
- A gift card can be redeemed in all Inntel Hotels.
- The gift card has a validity of 2 years after issue.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Hotel facilities
Does the hotel have an elevator?
Yes, each floor can be reached by elevator.
What facilities does the hotel have?
The hotel has a wellness centre with a swimming pool, Turkish steam bath, Finnish sauna and Life Fitness gym. The hotel also has Meetings & Events rooms, a restaurant and a bar. The more luxurious room types have a whirlpool and/or sauna.
Is there a spa in the hotel?
In the wellness centre of Inntel Hotels Amsterdam Zaandam you can use the Turkish steam bath, Finnish sauna, swimming pool, massage treatment rooms and Life Fitness gym.
Opening hours
Monday to Sunday: 06.00 AM – 23.00 PM
Wearing swimwear in the swimming pool is required.
What facilities are offered in the wellness centre?
Only towels are provided in the wellness centre.
Do you offer massages?
No massages are offered at the moment.
Does the hotel have a fitness room?
The hotel has a Life Fitness gym with a treadmill, cross trainer, upright bike and multi station.
Opening hours
Monday to Sunday: 06.00 AM – 23.00 PM
Does the hotel have a bar and restaurant?
Yes, in restaurant Puur Saen we serve breakfast, lunch, dinner and drinks. Reservations and the menu can be found here.
Does the hotel have Meetings & Events facilities?
The hotel offers rooms and facilities for different types of Meetings & Events. Visit the Meetings & Events page for all the possibilities.
Does the hotel have a garden or terrace?
Restaurant Puur Saen has a terrace by the canal in the centre of Zaandam.
Service
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service, laundry service and bicycle rental.
Does the hotel have a business centre or a print service?
There is no business centre at Inntel Hotels Amsterdam Zaandam. However, there is free Wi-Fi everywhere and all rooms have a desk. The reception can print on request.
Does the hotel have a concierge?
The hotel does not have a concierge. The reception team is ready to help you make the most of your visit to Zaandam.
Can the hotel arrange a babysitter?
The hotel can’t arrange a babysitter.
Is there a laundry service available?
The hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via +31 75 631 1711 or reszaandam@inntelhotels.nl.
Arrival & Departure
At what time can I check-in?
Check-in at Inntel Hotels Amsterdam Zaandam starts at 15:00 PM.
At what time can I check-out?
Check-out is before 11:00 AM.
Is it possible to check-in earlier?
An early check-in is possible if the availability allows this. We cannot guarantee this.
Is a late check-out possible?
A late check-out is possible if the availability allows this. We cannot guarantee this.
What are the costs for a late check-out?
The costs are € 15,- for each hour you wish to stay longer in the room.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave your luggage at the reception desk, so you can enjoy the city.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 75 631 1711 or reszaandam@inntelhotels.nl.
I would like a room on a top floor. Is this possible?
Based on the availability, a room on the top floor can be requested. This is always a request and cannot be guaranteed.
Which rooms have a whirlpool?
The rooms in the hotel equipped with a whirlpool are the Suites.
Does the hotel have family rooms?
Families can book a room connected by a door.
Does the hotel have disabled access rooms?
There are no specific disabled access rooms. However, there are possibilities for a shower chair in the room.
Do the hotel rooms have king-size beds?
There are various bed sizes depending on the room type, so everyone can book a bed to his or her preference. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities. In the suites you find Nespresso coffee machines.
Do the hotel rooms have a separate shower next to the bath?
All rooms with a bath (except the Smaak Deluxe room) have a bath with a separate shower.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
For a separate sleeping area in your room, you can book our suites.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Inntel Hotels website, the tourist tax is exclusive.
Are there any rooms with a kitchen?
No, there are no rooms with a kitchen in the hotel.
Are the rooms suitable for guests with allergies?
If you have an allergy, please let us know in advance so that we can make any adjustments.
Does the hotel have baby cots?
Inntel Hotels Amsterdam Zaandam has a few baby beds. Please contact the reservation department. You can reach them via +31 75 631 1711 or reszaandam@inntelhotels.nl.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
The hotel can place a bed in some rooms and there are limited, depending on the availability, 3-person rooms available in the hotel. The costs for an extra bed are €50- per night.
Do the rooms have an iron and ironing board?
Various room types are equipped with an iron and ironing board. If your room does not have one, please contact the reception. The team will bring one to your room.
Which (international) TV channels are available in the rooms?
In your room you find all the information about the TV channels. The channels can change regularly because of the satellite televisions the hotel has.
Is it possible to stream on your television?
Each room is equipped with a Google Chromecast. This allows you to easily stream your favourite films, series and music from your own device.
Are the rooms air conditioned?
Yes, all rooms are air-conditioned
Can I take my bicycle into the room?
It is forbidden to take your bike into your room.
Restaurant & Bar
What are the breakfast, lunch and dinner hours?
Breakfast is served from Monday to Friday from 07:00 AM – 10:00 AM. On weekends, from 07:00 AM – 11:00 AM.
Lunch and dinner is served from Monday to Sunday from 12:00 PM – 21:00 PM.
Reservations and menu can be found here.
What kind of breakfast is served?
Enjoy the international breakfast buffet with a glass of bubbles in style at restaurant Puur Saen. Including various fruit juices, different types of fresh rolls, scrambled eggs, fruit, various toppings and more.
Do you have allergies?
Inform our reception team about this before your stay.
Is it possible to have breakfast in your room?
Breakfast in your room is possible for a room service charge of €7.50 in addition to the breakfast costs.
What kind of dishes does the restaurant serve?
Restaurant Puur Saen offers a variety of dishes. On the menu you find various salads, meat and fish dishes.
Is there a bar that is open after midnight?
The bar of restaurant Puur Saen is open daily until 23:00 PM.
Does the hotel provide room service?
The hotel offers room service. In your room you find a special room service menu. The costs are €7.50 in addition to the costs for your order.
Location
Can I buy public transport tickets at the concierge or reception?
For train tickets we refer you to www.ns.nl/en. If you want to buy your public transport tickets in advance, you can do so via en.gvb.nl/.
Can I park at the hotel and what are the costs?
Our guests can park for a reduced rate at Q-Park De Hermitage for € 16.50 per 24 hours. Book your ticket via q-park.nl/eng-gb/.
This rate only applies if booked in advance.
Are there charging points for electric cars at the hotel?
Most public car parks have charging points for electric cars. Check the Q-park website for the most up-to-date information.
Q park De Hermitage has charging points on floor -1 and -3.
Is the hotel easy to reach by public transport?
Yes, the hotel is within walking distance from Zaandam Station. The station has a direct connection to Schiphol Airport.
Does the hotel have a transfer service?
Inntel Hotels does not have a transfer service. However, the hotel can call a taxi to take you to your desired location.
Are there taxis available at the hotel?
The reception team can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, renting a bike is possible. For more information we are happy to help you at the front desk.
Where can I park my bike?
The bicycle parking at Zaandam NS station is free of charge. There is plenty of space to park bikes here.
There is also a guarded bicycle shed on the city side. For a fee, it is possible to park your bike here.
Is the hotel located in a good and safe area?
Yes, the hotel is located in the centre of Zaandam.
Is the location of the hotel convenient for sightseeing and excursions?
Yes, the hotel is located in the centre of Zaandam within walking distance from attractions such as Monet’s Blue House, Tsaar Peter’s house and a 12-minute train ride to Amsterdam.
Is the hotel near the centre?
Inntel Hotels Amsterdam Zaandam is located within walking distance of Zaandam station. Amsterdam can be reached in 12 minutes by train. All sights in Zaandam are easily accessible by foot and public transport.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
You can always make a reservation by telephone.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
Check your reservation details or contact the reservation department for more information. You can reach them via +31 75 631 1711 or reszaandam@inntelhotels.nl.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. This depends on your credit card company or bank.
Can I receive an invoice?
Yes, please inform the reception team and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, the hotel can’t make an exception.
